Refund policy
Refund Policy
At Nexora Power Banks, customer satisfaction is important to us.
Returns
Customers may request a return within 30 days of receiving their order. Items must be unused and in their original condition.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method.
Non-Returnable Items
Items that show signs of use or damage caused after delivery may not be eligible for a refund.
Contact Us
For return and refund requests, please contact us at:
We will do our best to resolve any issues quickly and fairly.